Help with digital

If you need help with your digital equipment or software, please contact our specialists.

Opening hours

Supporten är öppen helgfri vardag måndag-torsdag 8.00 – 17.00.
Fredag och vardag före helgdag 8.00 – 15.00.
Lunchstäng alla dagar 12.00 – 13.00

Phone +46 10 500 61 90
Email support@forstec.se

We provide you with support through teamviewer (remote support). So we can help you in the best possible way.
Download the program here

Support contracts

Whether you have bought a new scanner or already have a scanner, it can be nice to get help with installation, updates and possible troubleshooting of software or hardware. With Forstec's support agreement, you get support and help with many types of problems.

We update and customize your new computer as needed and make sure it is ready for use.

The following is included in Forstec's scanner and PC support contract:

  • help to solve problems in case of any error message
  • troubleshooting situations where problems have occurred in the software with modules
  • errors in the system where data is processed errors, such as import and export functions
  • new installation and update of software purchased from Forstec Dental on the customer's computer and/or server.
  • errors and complications with hardware (scanner/PC) purchased and managed by Forstec Dental.
  • all technical support is by telephone, including remote support.

3Shape

If you have purchased your 3Shape scanner and PC with an annual license subscription from Forstec, the support is included and the agreement continues as long as you have your subscription. If you have an existing scanner that is subscribed with another supplier, you can transfer the administration of it and its licenses to Forstec and at the same time take part in our support agreement.

Cadstar

If you purchased a Cadstar scanner with Exocad software, our support is included for one year if you purchased perpetual. If the perpetual is renewed every year, the support continues to be free. When purchasing the flex model, free support is included continuously as long as the annual license fee is paid. The agreement continues until terminated at the customer's request*. Termination of the support agreement must be made three months before it expires, to avoid automatic renewal.

Cases beyond the above may be charged as ongoing consultation.

Examples of cases where a support case involves chargeable consultation*:

  • help with software creation and design, which is basically an educational issue.
  • help with configuration, system settings that are independent of our installation (e.g. network problems)
  • if the support service receives a support case which, after investigation, is found to have been caused by incorrect operation and use of the system.
  • installation of software on a PC not purchased from Forstec.

For support cases where there is no agreement or where the agreement does not apply, a fee of SEK 411 excluding VAT is charged per half hour or part thereof for remote connection. A higher hourly rate is charged for problems that require an on-site visit.

Notice of termination of the support contract must be given 3 months before it expires, to avoid automatic renewal.

** Signing a new support contract, which is not included in your license fee, costs SEK 6,000 per year and continues until terminated at your request.

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