Supporten är öppen helgfri vardag måndag-torsdag 8.00 – 17.00.
Fredag och vardag före helgdag 8.00 – 15.00.
Lunchstäng alla dagar 12.00 – 13.00
Phone +46 10 500 61 90
Email support@forstec.se
We provide you with support through teamviewer (remote support). So we can help you in the best possible way.
Download the program here
Whether you have bought a new scanner or already have a scanner, it can be nice to get help with installation, updates and possible troubleshooting of software or hardware. With Forstec's support agreement, you get support and help with many types of problems.
We update and customize your new computer as needed and make sure it is ready for use.
If you have purchased your 3Shape scanner and PC with an annual license subscription from Forstec, the support is included and the agreement continues as long as you have your subscription. If you have an existing scanner that is subscribed with another supplier, you can transfer the administration of it and its licenses to Forstec and at the same time take part in our support agreement.
If you purchased a Cadstar scanner with Exocad software, our support is included for one year if you purchased perpetual. If the perpetual is renewed every year, the support continues to be free. When purchasing the flex model, free support is included continuously as long as the annual license fee is paid. The agreement continues until terminated at the customer's request*. Termination of the support agreement must be made three months before it expires, to avoid automatic renewal.
Cases beyond the above may be charged as ongoing consultation.
For support cases where there is no agreement or where the agreement does not apply, a fee of SEK 411 excluding VAT is charged per half hour or part thereof for remote connection. A higher hourly rate is charged for problems that require an on-site visit.
Notice of termination of the support contract must be given 3 months before it expires, to avoid automatic renewal.
** Signing a new support contract, which is not included in your license fee, costs SEK 6,000 per year and continues until terminated at your request.